I understand that there is a certain amount of knowledge that I'm supposed to have. When my guests ask me about different menu items I should know what the answer is; if, on the off chance I don't know the answer, then I always find it for them. I also understand that by working in the restaurant that I do that some people think that makes me an expert of some sort on all things Italian (olive oil, the difference between olives, the Sopranos, etc. etc.). This stuff I fake pretty well (knowing a lot of useless trivia is very beneficial).
What I don't feel I should have to teach people is the fact that you shouldn't believe everything you see on the internet. Or on the TV. Or in the newspaper.
I got to explain to a guest how just because a site may be legitimate doesn't mean all of the information on it is legit (CNN has had this experience). Or how about even if a television show does a segment on a site does not mean the site or what is offered on the site is legit. I mean how often do you see retractions printed in media? How often do either anchors apologize about mistakes or other broadcasts pick up the fact that there were mistakes and poke fun at them?
So I go through this spiel about how if our restaurant did have an offer on said site then it is a scam and how our restaurant offers several coupons and what-not through facebook and ourrestaurant.com...and at the end of the conversation she says, "it's not that I don't believe what your saying but can I get the number to your XY location because that's where I would actually end up going." No lady, it's ok. You told me at the beginning of the call that you didn't know much about computers and all that "stuff". Just so you know though, there is this lawyer in Zimbahujitsu that need's help. See, his client has died and has no relatives but left a great deal of money......
*I just looked up the site the guest asked me about and the only reference that I can find about my restaurant is under the ad section.